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Frequently Asked Questions

Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days.

Order cut-off time is 10:00 AM PST, so any order made after 10:00 AM PST will be considered a next business day order. (Example: If an order is placed on Monday at 1:00 PM PST, it will be considered a Tuesday order)

Orders that are placed on weekends or holidays will be considered a next business day order. (Example: If order is placed on Saturday, it will be considered a Monday order)


After your order is shipped out, it usually takes about 24-48 hours for any tracking services to update. If no updates are made on your tracking information after 48 hours, please contact our Customer Support Team for more assistance.


Please Note:


* If your order contains pre-order or back-ordered item(s), the order will ship out once all items in the order are available. 

Please note that when purchasing any goods online, some or all of these goods may not originate in the country you reside in. Therefore the products may be subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders. These charges are charged by each individual country and the chosen courier based on the value of the product(s) being imported.


These additional charges will be collected from the recipient by the shipping carrier at the time of delivery, and the recipient of the order will be responsible for any charges.


Please feel free to contact your local customs office for any additional information or questions.

Please note that only one promotion or discount code can be added into the cart as only one code can be used per order. Your discount code may not work if there is already a code applied to the order.


If your discount code is not working, please try clearing your browser cache or try using a different web browser. 

We do apologize for the inconvenience, however, we are unable to make changes to your order.


If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with which you prefer. However, if the order has been processed for shipping, we will be unable to cancel the order.

The payment options that we accept are:

PayPal

At this time, we do not accept purchase orders, cash, check or money orders, nor do we offer any sort of layaway or COD service.



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